Customer service is at the heart of everything we do. We always put the client we’re helping first. Of course getting the legal work right is also crucial, but by having many of the UK’s top lawyers working in our firms, you can be sure of getting the best of both worlds – great advice and the very best in customer service.

All of our law firms offer Free First Advice. This allows us to chat about how we can help you and then arrange a convenient time (when you have 10 to 15 minutes to spare) for one of our expert lawyers to phone you back.

We promise to be upfront about what all the likely costs will be before we begin working for you. We’ll only start work once we know you’re happy. We guarantee there will be no hidden costs and no nasty surprises.

Once we begin work for you, we’ll keep you informed and updated throughout your case and by whatever method suits you best – phone, email, text and even the occasional old-fashioned letter.

We promise to respond to our clients’ calls and emails on the same day we receive them. Monday to Friday, contact us by 3pm and we’ll give you a same-day response. It may not be the full answer you need – but you’ll never be left in the dark wondering what’s going on.

We know some legal matters can traditionally be confusing and full of complicated language, not with us. Our lawyers will only ever use clear English with no unexplained legal jargon.

By using QualitySolicitors, you are choosing national expertise delivered locally – giving you the convenience of having access to the largest number of local offices of any UK legal brand.