You are entitled to food to be provided with reasonable care and skill.
What is reasonable will depend on the type of food outlet and price – but is usually a matter of common sense.
You should complain at the time – otherwise it might be difficult to prove that you were unhappy with the food you received. Also this gives the restaurant a chance to put matters right or offer you a discount on your bill.
Refusing to pay: You can refuse to pay because you believe the food was not of satisfactory quality. Whether it is reasonable to refuse to pay for all your food or just some will depend on what is fair and reasonable in the circumstances.
If you refuse to pay you should explain the reasons to the restaurant and leave your name and address. If the restaurant puts pressure on you to pay you should write on the back of the bill that you are "paid under protest".
Claiming a refund: If you were not able to deal with not paying at the time, then you can still send a written complaint afterwards asking for a refund of all or part of the cost.
Law: You have a contract with the hotel or restaurant. They provide the food. In exchange you pay the agreed price.
Consumer Rights Act 2015 says that it is part of that contract that the food served would be provided with reasonable care and skill. If they do not carry out their part of the deal you’re entitled to receive compensation or money off for their failure.
Food poisoning or poor food standards: You can also report the establishment and incident to your local environmental health service, as this may pose a health risk and be a criminal offence under the Food Safety Act if the food is unfit for human consumption.
If you suffered from food poisoning after the meal you are entitled to claim that the food was negligently prepared resulting in your illness. As a result you can claim for your pain and suffering and extra expenses and losses that leave you out of pocket.
Did you pay by Credit Card?