User Terms & Conditions

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The services available at www.qualitysolicitors.com, herein referred to as the "Site" are owned and operated by Quality Solicitors Organisation Limited, registered in England herein referred to as the "Company", and are provided to the consumer, herein referred to as the "User" and the solicitor, herein referred to as the "solicitor". The company is regulated by the Ministry of Justice in respect of regulated claims management activities; its registration is

recorded on the website www.claimsregulation.gov.uk and the registration number is CRM15051.

In consideration of the covenants specified below and on any official attachments, the parties for themselves, their successors, and assigns mutually agree hereto:

1. SERVICES. The Company offers a User to lawyer matching service. The site provides those seeking legal services with the opportunity to locate solicitors who are interested in providing legal services to the User. Herein referred to as the "Service".
2. USER ASSUMES RESPONSIBILITY. The Company does not warrant the validity and accuracy of information submitted by Users or solicitors. The Company does not guarantee the quality of any work product by solicitors save as referred to in para below .
3. CONDUCT. You agree to provide true and accurate information when using the site. You may use another person's email address or the name of another individual when using this site and agree to notify the company immediately of any unauthorised use of your email or any other breech of security. The company will not be liable for any loss or damage arising from your failure to comply.
4. DISCLAIMER OF USER-SOLICITOR RELATIONSHIP AND LEGAL REPRESENTATION. Use of this Service is not intended to and does not create solicitor/Client relationship between a solicitor and User. Establishment of a solicitor/Client relationship must occur outside the scope of this Service. The Service offers no legal advice, recommendations, endorsements, or legal representation of any sort. The Service offers Users a means to obtain guidance on appropriate legal advisors. The Company does not practice law, nor provides legal services. Each User is solely responsible for making his, her or its own selection of solicitor. The Company does not charge Users a fee to use the Service. The Company allows the User to find a solicitor for free. The Company is aware that legal services will not be free of charge. The legal fees may be incurred by the solicitor and hereby releases the Company from the responsibility of those legal fees.
5. DISCLOSURE. Because of the nature of the Internet any and all information provided through this Service is subject to interception by third parties. By continuing to use this Service you hereby acknowledge that disclosure of electronic communications sent through the Service may occur. Therefore, Users should avoid disclosing any privileged and/or specific information regarding matters for which legal representation is sought. Specific information would include, by way of example only, names of persons, businesses, and facts that would readily identify the parties involved in the legal issue or dispute. Users should describe their issue or dispute in the general terms only. Specific information should only be revealed after the User has selected a solicitor and made contact outside the Service (e.g. via telephone or appointment).
6. DISCLOSURE OF INFORMATION. The User hereby agrees that by releasing their name and telephone number to a solicitor or the company, that they acknowledge that they are willfully providing their name and telephone number in an attempt to initiate contact with one or more of the solicitors. User understands that by accepting these terms and conditions, he/she agrees that the Company and the site are not responsible in any way for any legal advice or information given by a solicitor who elects to contact you and understands that by releasing your name and telephone number hereby forfeits your privacy and anonymity under these terms and conditions. The User also accepts that Quality solicitors organisation has the irrevocable right to seek and
7. SOLE DISCRETION WITH USER AND SOLICITOR. Solicitor acknowledges User has discretion whether to instruct any solicitor who responds to a request. The Company does not and will not direct a User in the selection of a solicitor or limit the ability of a solicitor to use his or her own judgment in the practice of law
8. CONFLICTS CHECKS. Solicitor bears sole responsibility for checking for conflicts of interest between the User and other clients of the solicitor. Conflict checks require User to provide their name and contact information and the identity of any affiliated entities, opposing individuals and entities, and such other information as a solicitor may require.
9. COLLECTION OF PII. The Company only collects User's personally identifiable information ("PII") that is provided by User while posting a case for the purpose of seeking legal services. Examples of PII that may be requested include: first and last name, address, email address, and telephone number. In order to allow the Company to comply with applicable legal requirements, Users will never be asked for payment or credit card information.
10. RELEASE. solicitors and Users release, acquit and forever discharge the Company, its directors, officers, employees and shareholders from any and all claims, demands, losses, injuries, liability, or damages of any kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way contacted with the Service, any disclosure resulting from your use of the Service, any conflict of interest, ethical violation, or any alleged malpractice arising out of any Users use of the Service in locating a solicitor.
11. SOLICITORS CODE OF CONDUCT 2007. Quality solicitors organisation will comply at all times with the Solicitors Code of Conduct 2007 as published and amended by the Solicitors Regulation Authority ("the Code") and in particular with the provisions of Rule 9 of the Code. This service is free to Users. Member solicitors pay a membership fee for their involvement with Quality Solicitors Organisation dependent upon their size, location and practice areas. The solicitor will not charge this fee to the User.
12. AMENDMENTS TO THIS AGREEMENT. Quality solicitors organisation may amend this Agreement at any time by posting the amended terms and conditions on the Site.
13. If your case is a claim captured by the 2006 Compensation Act, and you are unhappy with the service provided, then you have the right to make a complaint. Our complaints procedure is as follows:

a. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.

b. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing or by email if a complaint has been made outside the time limit that we are prepared to consider.

c. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

d. Within four weeks of receiving a complaint, we will send you either:

i) a final response which adequately addresses the complaint; or
ii) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

e. Within eight weeks of receiving a complaint we will send you either:

i) a final response which adequately addresses the complaint; or
ii) a response which explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

f. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

g. In you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
Tel: 0845 4506858.

h. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

14. ACCEPTANCE: Use of this website constitutes acceptance of these terms and conditions.
15. QUALITY GUARANTEE: Quality Solicitors Organisation accepts no responsibility for the service provided by solicitors to users. The company is expressly excluded from any legal action from the users or solicitors in respect of the service provided by the solicitor generally and specifically for any action in respect of professional negligence. However, as a gesture of goodwill the company will, in its discretion, offer the following:

If unhappy with the service offered by a member solicitor the user may request voluntary arbitration. If the solicitor accepts this (which is entirely a matter for them) and the matter proceeds to such voluntary arbitration (the cost of which is entirely the responsibility of the user and the solicitor) and judgment of a monetary sum is awarded to the user and the solicitor fails to satisfy this award of money in full the company will pay the difference between the money paid by the solicitor and the judgment amount up to a maximum of -- @page { size: 21cm 29.7cm; margin: 2cm } P { margin-bottom: 0.21cm } -->Â£1000. This exercise of this clause is entirely in the discretion of the company, the company being entitled to take into account the conduct of both the user and the solicitor.