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Consumer issues - goods and services

As consumers, most of us buy goods and services from companies on a daily basis. And it’s right to expect these to reach an acceptable standard. When they do not, you have legal rights as a consumer to protect you.

Problems with goods and services can cover a wide range of issues from being sold faulty products to receiving a poor service from a builder. In some cases, you may be tricked into parting with cash by unscrupulous sales people or rogue traders. If you haven’t received the standard of product or service that you expected, you may be able to take legal action.

At QualitySolicitors AcklamBond, our experienced litigation team help consumers take action against unfair treatment when buying goods or services. We can help you make a complaint and, where appropriate, claim for compensation when things go wrong.

We will explain your rights in terms that are easy to understand and we have a range of funding packages to meet your needs.  For further information, call us on 01254 872272.

Team Members

Katherine Millray
Director, Head of Litigation.

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News and media

  • News
  • Blog
    • Posted on November 27, 2018
      We enter into contracts every day, perhaps without realising it! When we buy a coffee, shop online, finally decide to commit to that gym membership or sign a phone plan; contract law governs these common exchanges. A recent heavy fine issued by regulator Ofcom to telecom giants EE and Virgin media highlighted the importance of fairness in contracts – these companies had been excessively charging consumers for cancelling their contracts early, with the charges totalling over £7 million. It raises many questions around consumer rights and the complications that can arise when big companies try to pull the wool over the eyes of everyday consumers.
      Posted in: Consumer issues

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Why QualitySolicitors?

QualitySolicitors is the largest network of law firms in the UK, with local law firms spanning the whole of England and Wales and customer service at the heart of everything we do.

We are dedicated to providing the highest quality legal advice and expertise for our clients, but in a way that’s far friendlier, more accessible and clear-talking than you might expect from a law firm.