Throughout lockdown, the Wills team had to change how we worked in order to ensure all of our client’s needs were met. We left the office and worked from home, learnt how to use Zoom and Microsoft teams, and witnessed Wills on front lawns – all to ensure that we continued to provide an excellent service for our clients.
Now that lockdown is easing, many of the changes that were put in place still remain. This is because we understand that most of our clients would prefer to continue having virtual appointments in order to keep safe during this uncertain time.
What can I expect when I have my Will written by you?
When you book an appointment with us to discuss making a Will or revising an old Will, you will be offered a telephone conference or a Zoom meeting. At this meeting we will discuss in detail your needs with regard to your Will, what you want to achieve by making a Will and give you help and advice along the way.
Because we are trying to limit the number of meetings with clients in person we ask, wherever possible, for clients to scan their ID to us or to drop it through the letterbox of one of our offices.
We then provide you with a draft copy of your Will for you to peruse at home in your own time and if there are amendments to be made these can be discussed over the telephone with your lawyer.
The final stage is engrossing the Will ready for signature. When the Will is ready to be signed it will be sent to you in the post with detailed instructions on how the Will is to be signed, witnessed and dated correctly. We can also talk you through these instructions over the phone as it’s so important for this to be done a certain way to ensure the validity of the Will.
We also offer to store Wills for clients at no extra cost and we provide you with a copy of your signed Will to keep at home.
Although we are working differently at the moment, we are always available on the telephone and are happy to help.
Judith Hurle is a Wills Executive, specialising in both Wills and Lasting Powers of Attorney. If you have any questions regarding a new or existing Will, don’t hesitate to call the friendly and experienced team on 020 8771 5254 who will be happy to discuss them with you.