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Find out why 99% of our clients say they will use our services again

QualitySolicitors Bradbury Roberts & Raby are dedicated to providing customer service excellence. This is why all our clients upon closure of their file receive a service questionnaire to complete and return to us. The questionnaire seeks our client’s opinions, good or bad, not only on the quality of legal advice given but also the service levels offered by us.
All our staff from receptionist to senior partner are aware of the high standards required by QualitySolicitors Bradbury Roberts & Raby


The results of questionnaires received over the last year show that:
• 99%     of clients would use our services again.
• 99.5%  of clients would recommend us to others.
• 97%     of clients said we achieved timescales to their satisfaction.
• 99.5%  of clients said we explained things well or very well.
• 98%     of clients said we explained likely costs well or very well.
• 100%   of clients said our reception staff were helpful and attentive.

I have heard it said that ”You can’t please all of the people all of the time”  but this is something  we at QualitySolicitors Bradbury Roberts & Raby do not accept. Whilst these results are extremely impressive we still try to improve.
If you are an existing or past client of the firm I hope you will be able to personally attest not only to the standard of legal advice given but also to the fact all our staff go the extra mile to ensure you are looked after and kept fully informed throughout.
If you are looking for a new solicitor or it is the first time you have needed a solicitor then I hope these questionnaire results will help you decide to join the ever growing number of clients who trust their legal work to QualitySolicitors Bradbury Roberts & Raby.
Robert Taylor
Partner
QualitySolicitors Bradbury Roberts & Raby
05.07.2012

 

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