QualitySolicitors Bradbury Roberts & Raby was the first law firm in North Lincolnshire, and one of the first 20 firms in the country, to achieve the Law Society’s CQS accreditation and this has recently been renewed for the third successive year.
CQS provides a recognised quality standard for residential conveyancing practices and is only open to law firms that are regulated by the Solicitors Regulation Authority. Achieving CQS accreditation establishes a level of credibility for member firms with stakeholders such as regulators, lenders, insurers and ultimately also with consumers. CQS is built around three main pillars, which are: -
- The integrity of the senior responsible officer and other key conveyancing staff
- The firm's adherence to good practice management standards
- Adherence to prudent and efficient conveyancing procedures through the CQS protocol
Through the adoption of a Client Service Charter, undertaking to follow the CQS Protocol and adhering to Core Practice Management Standards, the scheme has created a trusted community which helps to deter fraud and is continually helping to drive up standards within the conveyancing marketplace.
Robert Taylor, Partner and Head of the Conveyancing Department at QualitySolicitors Bradbury Roberts & Raby, commented:
“QualitySolicitors Bradbury Roberts & Raby is committed to maintaining its CQS status. We understand that buying and selling a home can be a stressful time and one of the most important decisions our clients will ever make. By choosing us as their solicitor for the process, they can move forward with confidence in the knowledge they’ll receive the utmost standards of excellence, as recognised by the CQS standard."
Nationwide's Andrew Baddeley-Chappell added: 'We see CQS as best practice and a valuable indication of firms' commitment to providing a quality service to their clients. This is why we have decided to introduce this requirement for our panel members later this year.'
Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.
In response to the new, Law Society vice-president Jonathan Smithers said:
'We are pleased that Nationwide have recognised CQS as a quality standard and wish to mandate it for firms on their panel. CQS provides a recognised quality standard for residential conveyancing practice and has created a trusted community helping to deter fraud and drive up standards within the conveyancing marketplace. “