Holidays don't always turn out to be the relaxing break you've been looking forward to. Flight delays, lost luggage, poor quality or misrepresented accommodation, accidents and food poisoning can ruin a break. After the holiday, knowing if you have a claim, if a breach of contract has occurred, who should be held responsible and what steps you should take may seem as though it is more trouble than it is worth.
David and Snape ensure you complain effectively. We explain what procedures you need to follow. We ask lots of questions to make sure we understand all the facts - what was promised and what fell short of the required standard. We understand what you have done so far and plan with you what to do next. Your options will be explained, as will likely timescales and costs. Once we start work on your claim, we promise to keep in regular contact and to answer any questions you have promptly.
To start the process of claiming for a ruined holiday call Lindsey Scourfield on 01656 661115.