Victoria has been an absolute pleasure to deal with. She has demonstrated a high degree of experience, professionalism and addressed our queries (trust me loads of them) very quickly and effectively. Her communication (e-mails) were very informative and to the point.
Used Donkins in the past and carried on using them with ongoing business Hannah is excellent as is the full team, very happy with the service provided. always keeping in contact and if required phone conversations are not a problem unlike other solicitors I have used in the past. Emails and phone calls answered immediately. I would highly recommend.it seems like your getting a personal service every time.
Used this particular company on several occasions now. Expert advice with great relevance. Exceptional communications and all at a very fair price. Regardless of the reasons for requiring a Solicitor, all matters have been carried out swiftly, professionally and with empathy when required. Highly recommend.
Victoria and Lisa handled the sale of the property. They were on the ball and we were grateful they were because the buyers solicitors were very slow. They always answered queries and kept us informed - in a nutshell they looked after us and we want to say a big thank-you to them both.
Testimonial by: William David PeneycadServices provided: Conveyancing
Alexis and the team were superb. Professional, empathic, efficient and responsive during a tough time emotionally for me and my family. The calm, competent professionalism and responsive service were somehow very reassuring during our grieving period following the death of my mother.
Hannah, was so efficient and worked so hard and managed to secure completion on my new home ,. It could be argued against all odds as the sellers solicitors were very slow throughout the whole process.
Hannah kept me informed throughout and offered reassurances and kindness at all times. She was amazing. Thank you Hannah... Would highly recommend.
I was very happy with the service provided by Victoria, she was very helpful and explained things very clearly, and was always willing to accept my phone calls and reply to emails efficiently. Victoria dealt with the purchase of my property very quickly and always kept me updated as the process proceeded. I would would be pleased to recommend your firm to my family and friends.
I was extremely happy with how our solicitor handled our selling of our property and buying our new property. Victoria Smith was extremely professional and demanded the best outcome for us as buyers. I found I could always contact her if I had any questions and although we had some problems buying our property, Victoria managed to overcome these problems for us. I would highly recommend her and can’t praise her enough. Thank you.
Graeme and Sarah dealt with my divorce. I have been extremely happy with the level of service provided. I would highly recommend the company to others.
In my opinion Gemma, Nerissa and the team provided a service second to no other in my experience. Gemma was as much a counselor as a solicitor to my wife and I. Communication was excellent and the information was concise. I won't be making another house move, this one was stressful enough for a lifetime, but I will be recommending your services to others.
We used conveyancing services to sell a property and purchase a new build with Help to Buy. Victoria was very efficient and knowledgeable. We had awful communication issues with my buyers solicitors and Victoria was very proactive in chasing them up. There were also other issues with help to buy that she managed well to help avoid further delays. Victoria and her team emailed us regular updates and were very quick in returning our emails or calls if we had to speak to them. We are very happy with the service received and will definitely recommend the company to others.
Alexis completed a Probate Application for me. She was excellent in every area. Alexis was so kind, caring and understanding about my situation following the death of my mother. I cannot thank her enough for her help and the professionalism she demonstrated in guiding me through the whole process. It was carried out and completed quickly, efficiently and compassionately. Excellent service, thank you so much Alexis.
The service we have received from Hannah and Lisa has been amazing from start to finish. I will definitely be recommending them to all of our friends and family. 5 * to them. And thank you
She was very professional and efficient and friendly in helping my wife and myself sort out our wills. It was completed very satisfactory and would use her again. J.G.Kelly
When dealing with John Donkin’s I found them helpful and professional in every step. It has been some time since I was on the property market and I found they took time with me and explained the process in a very open way. I found all queries, and I had a few, were dealt with quickly and I felt that they genuinely had my best interests in mind. I wouldn’t hesitate to recommend them.
This appointment was a follow on from our house purchase and yet again it was seamless. Well organised and pleasant people. Thank you again for all your help.
We are absolutely delighted with the service provided by Gemma. We came to John Donkin after being let down and receiving the worst level of customer service with a different solicitors. Since Gemma took over she has done everything she can to assist and make the experience as stress free as possible. The communication has been fantastic with the utmost professionalism and care. We would 100% recommend and use again. Thank you so much to Gemma and the team.
I was recommended to use John Donkin Solicitors about 6 years ago for all my legal matters for my Business and I have got to say I have never been so relieved to find a company who is willing to help me so much and offer an outstanding and friendly service, not only from John Donkin himself, but also his valuable staff.
Conveyancing on the sale of our former home.We were very happy with the service provided.We were kept up to date with the progress of the sale and all enquires were promply dealt with. The staff we spoke to were invariably pleasant and helpful.This firm is efficient, reliable and transparent and the fee they charged in comparison to other quotes we received was very competitive.I would have no hestitation in highly recommending them.
Testimonial by: Elizabeth SparkServices provided: Conveyancing
Very satisfied overall with the service received, every time I asked a question or had a query I was given an answer very speedily and easy to understand. There were long periods of silence during the process however and whilst I appreciate there may not have been much new to inform me about a general update every so often without me having to ask would have been a slight improvement to the service. Thank you. Stephen
Sold my house threw Jon donkin solicitors and The service from Victoria and the rest of the team has been excellent. Always there straight away to answer any questions and give advise would highly recommend thankyou so much x
Hannah has been absolutely superb from start to finish. I have been kept informed of progress throughout the purchase and any requests for information have been very clear and simple to understand. When things became difficult in the purchase due to the sellers solicitor, Hannah was forward thinking and found solutions to the issues that resulted in me being able to meet the requested completion date.
I will now only use John Donkin Solicitors for any future matters and I can't speak highly enough of the team you have in place there.
Victoria has been fantastic at keeping us informed with all developments of our house sale. She has responded quickly to any questions or queries and worked hard to get the sale completed for us. Really appreciate all of her help. Thank you.
Very pleased with the service provided, Sale and purchase was nice and smooth with no problems, questions were answered promptly. Would definitely recommend.
Gemma has been really good at keeping me updated with everything going on. The process took longer than I expected but not to a fault of ours and Gemma was really good at chasing it up and letting me know what was going on.
Thank you for your guidance regarding our wills and the preparation of them. The wills themselves are simple enough but the legal terminology is sometimes confusing and our apologies for the toing and froing but we were determined to get it right. yours sincerely John Seatory
We cannot thank Gemma enough for all her hard work to get us exchanged. She responds incredibly promptly, by phone and email, and answers all our questions thoroughly and clearly. We are aware that we probably have had more contact and questions than the average client, and she’s been very professional and patient throughout the process. She’s dealt very well with frustrations in the chain, and managed to get difficult issues resolved. We look forward to completing in two weeks.
Cheapest quote I had, initially given conflicting advice re stamp duty however I received a clarification phone call and this was before I even confirmed the case, so I was impressed by the attention to detail. Victoria was very prompt in responding to any queries I had and highlighted many areas for clarification that I would not have picked up. When I visited the office to drop documents off all the staff were pleasant and helpful. Very pleased with the service.
Very helpful and professional throughout our house sale and purchase. Always happy to answer any questions we had and chase up other parties on our behalf.
Hannah Shearsmith and Lisa Brown were both very professional, prompt with replies, and friendly. Correspondence was always dealt with quickly and efficiently. Hannah was recommended by a family member. We were both very pleased with the service we received. Thank you.
The service was excellent. They were on top of everything and really pushed the sale through for us quickly. I definitely felt that John Donkin Solicitors were the driving force. We were also updated regularly which was important to me as I hate sitting waiting not knowing what’s going on.
Alexis stepped in and completed the probate and settlement of my late Fathers estate after the original solicitor from a different company let us down. Communication and progress with the case was excellent carried out with a caring attitude at all times. Alexis started on the case at the beginning of the first lockdown which must of made things difficult but was always available to answer queries and progress the case in a timely manner. Thanks again John Doran
Testimonial by: John DoranServices provided: Property
Fantastic service, kept fully informed throughout the sale process on a weekly if not more regular basis. Extremely professional and made the sales process so stress free. Top class service throughout.
Great experience using John donkin. Would definitely recommend. Amazing communication and great at answering questions as we are first time buyers! Thank you so much
Testimonial by: Joseph Ridley Services provided: Conveyancing
Very good service in the extremely difficult times with the COVID-19 pandemic. Went that bit extra and made sure the sale went through before the country went into lockdown
I can't praise Victoria enough for all her help regarding the sale of my property. She's been extremely helpful and her advice and guidance was exceptional. Victoria kept me up to date with the progress and explained everything in a manner that could be simply understood. I'd also like to thank her again for helping to overcome some issues that arose close to completion. I wouldn't hesitate to recommend Victoria - she's a credit to your company.
Having used donkin for a divorce (Washington office) I was very impressed they gave me a fixed fee and stuck to it , so I have used them again for a conveyencing matter after a very difficult and frustrating at time purchase due to other solicitors Hannah kept me informed at every point and had everything ready to go on time . Thank you Hannah
Gemma kindly navigated us through a property sale and purchase and made what could have been a stressful time very straightforward. I wouldn't hesitate to recommend her and the team and will use their excellent services again. Thank you again.
At a very difficult personal time the way in which your company expedited by business was very helpful. I would like to thank all that I came into contact with working in your company. Everyone was polite courteous and helpful
We were so impressed with Victoria’s handling of the sale of our property, 22 Sheridan Green. We have worked with various lawyers around the world and found Victoria was the most thorough, highly focused on our priorities and extremely professional. We have moved to recommend Victoria to other people in Hong Kong currently having issues with property purchase in the U.K., and also to friends and family members. We will certainly look to work with her again on our U.K. property interests going forward. Thanks, Mark Smeaton.
Victoria and her team were very professional and kept us informed all of the time. Everything went smoothly we were very happy with the service thankyou
Testimonial by: David QuinnServices provided: Conveyancing
Due to Coronavirus my wife and I were unable to attend your office to discuss making our wills. Your receptionist advised it could be still be done remotely. A telephone appointment was arranged and we discussed the matter with your Mrs Emily White. The information and advice she provided was helpful and straightforward. As promised we received draft documents by post, which we amended to suit our requirements and returned. Within days we received the final documents with clear instructions as to how we should have our wills correctly witnessed. We received a final letter and payment receipt by post. All in all a very satisfactory, efficient service which we were pleased with. Thank you.
Testimonial by: Alfred Charles BarrettServices provided: Wills and probate
Excellent and timely service with lots of communication to inform us on progress made at each step. Highly recommend as all avenues were dealt with smoothly both in sale and purchase. Covid meant that many parts of the house sale/purchase needed to be dealt with differently but Hannah and her team adapted and showed complete control of the process from start to finish.
Alexis was very helpful and gave me some good advice, will certainly be using her again in the future should the need arise. Have already recommended her to my friends.
Fantastic service from Victoria and the other ladies who assisted us in the office! We requested the assistance of Victoria just as the country went into lockdown. Although Victoria was working from home at the time of our house sale going through, we felt as though she couldn’t have been more attentive and thorough. We made a comment to family members that Victoria was so efficient and quick in her responses it was as if we were the only people that she was currently dealing with. When you’re purchasing a house for the first time it’s exciting and you want everything to be done quickly , therefore the quick responses were very much appreciated. Also, on the note of being first time buyers, Victoria was very patient with us and explained everything we needed to know, even when we weren’t sure of certain things it was explained to us. We felt very confident in Victorias hands! I will be sure to recommend John Donkin solicitors to any of my friends who will be purchasing a house in the future. Our service has been second to none! We give our sincere thanks to Victoria and everyone who dealt with us! ... Bethany and Jamie :-)
The service I received from Victoria and her team was outstanding. They were professional, friendly, responsive and efficient throughout the whole process. They answered any queries I had (even if they were ridiculous) often within an hour and certainly by the end of the day. Without your positive take on things we could have given up. We are very happy in our new home. I would happily recommend you to anyone and would certainly use your company for any legal matters that I might have in the future.
Could not be happier with the service we received from Victoria and Lisa throughout the purchase process of our new home. We were kept well informed throughout and the vast majority of questions we asked were answered almost immediately, if not within 24 hours.
The whole experience was pleasant and we wouldn't hesitate to use/recommend your services again in future. Thanks!
Can’t thank Hannah enough and Lisa Brown , everything was straightforward smooth and hassle free. My self and my wife used your company to help us complete the sale of our house. It was all done In a prompt timely and professional manner I wouldn’t hesitate to use John Donkin Solicitors again if I need to.
Delighted we chose John Donkin solicitors and very impressed with the way Victoria handled our home purchase as it was not straight forward, can I also add we were kept informed at all times which we appreciated all in all very happy.. thanks again Victoria
Thank you for a great service, at a fair price and for keeping me updated with the progress of selling my Mothers house, the whole transaction took a little longer than I was initially quoted but I suppose that`s just me being impatient and the fact that I haven`t sold a house before. I was very pleased with my solicitor Gemma Brown and would like to thank her for putting up with my impatience throughout the sale.
Going through a divorce wasn't easy but Graeme’s Reassuring advice throughout the 2 and a half year process it took was amazing and cant thank him enough for his help and advice from start to finish
I was extremely happy with how our solicitor handled our selling of our property and buying our new property. Victoria Smith was extremely professional and demanded the best outcome for us as buyers. I found I could always contact her if I had any questions and although we had some problems buying our property, Victoria managed to overcome these problems for us. I would highly recommend her and can’t praise her enough. Thank you.
Testimonial by: Emma WilsonServices provided: Conveyancing
Everything worked smoothly & efficiency. John was v pragmatic in his advice. Have put John as the lawyer - as he’s who we met and fronted work. However, Alexis Hunter seems to have done the detail and as such deserves a positive mention. Thanks
I was going through a relationship breakdown and Chris, Sarah and Graham were always there to support me when I was having difficulties with my ex partner..They were so professional and helpful and I would highly recommend these Solicitors to anyone and I will continue to use this firm if I ever need them again which is very likely as I want to make a will...I Just want to say a special thanks to Sarah who listened to me and put any troubles in perspective...Chris Thompson was just like talking to a friend to confide in and he was exceptional and Graham was always professional about my case...I cant thank you all enough it's been like a pressure has been lifted from my shoulders I can now sleep at night...
Having used John Donkin Solicitors previously and the service was excellent then automatically we used them again. We have been given excellent service from Victoria and the rest of staff again We would certainly recommend John Donkin Solicitors again.
Hannah and her secretary Lisa were amazing, they made the journey of buying and reaching completion of my new home a pleasure. Hannah was meticulous and ensured the sellers solicitor completed all relevant information.which was challenging! Whilst keeping me updated regularly with the process and reassuring me along the way. I can’t thank or recommend them enough . The only downside I will miss there Cheerful and kind voices now we have reached the end of the journey.
We were very impressed by the high level of service with regular communications from Victoria being exceptionally good especially when we heard from the other people in the chain as to the very poor levels of communications they were receiving from their solicitors. We regularly had to advise our buyers, our sellers and our estate agents what was happening as they were clueless at times. We would have no hesitation in recommending Victoria to anyone looking for a good solicitor who would keep them informed and advised at every stage of the process.
Testimonial by: John Bryan ScottServices provided: Conveyancing
Dealing with Gemma has been flawless, I thought my living abroad would have been difficult to finalise the sale of my property but Gemma was on point, couldn’t be happier. Thanks again Stewart.
I have recently sold my cafe and used Gemma at John Donkin Solicitors. From start to finish Gemma has dealt with all my enquiries and stress levels in a professional and efficient manner but at the same time been a rock through the whole process. I would highly recommend her to anyone and would not hesitate to use this solicitors again.
Gemma provided a great service.. I was kept upto date and had regular contact. Having never sold a property before she made the process very easy and straight forward. Thank you very much
I am totally happy with the service I have received from Gemma Brown during the sale of my property. She always answered emails promptly and the whole process was made very easy.
Professional, friendly, courteous and helpful. Nothing was too much trouble, we got regular updates and a sympathetic ear when we encountered difficulties and were let down by other parties
Alexis was as always helpful and informative with questions that we had about our wills and also with power of attorney help, prompt with any paperwork that we had to sign.
We have just completed some conveyancing work with John Donkin Solicitors. Everything for our sale and purchase has been managed with excellent communication, clear and pragmatic advice, and in accordance with out timescales. We have used them before and we were very happy with their professional service again this time. Would definitely use again ourselves and thoroughly recommend them.
I was very happy with the service provided by Victoria for the sale my property. I was kept well informed all the way through. It’s the fourth time using yourselves now for various things and I’ve been very impressed with the service every time. Thanks a lot.
Gemma was very Helpful throughout the whole process and particularly in resolving issues so that we were able to complete early which worked very well for us as it enabled us to accommodate our family on return from Ghana
Testimonial by: Robert BianchiServices provided: Conveyancing
