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Consumer issues - goods and services

As consumers, most of us buy goods and services from companies on a daily basis. And it’s right to expect these to reach an acceptable standard. When they do not, you have legal rights as a consumer to protect you.

Problems with goods and services can cover a wide range of issues from being sold faulty products to receiving a poor service from a builder. In some cases, you may be tricked into parting with cash by unscrupulous sales people or rogue traders. If you haven’t received the standard of product or service that you expected, you may be able to take legal action.

At QualitySolicitors, our solicitors help consumers take action against unfair treatment when buying goods or services. We can help you make a complaint and, where appropriate, claim for compensation when things go wrong.

Our friendly solicitors are easy to talk to and will explain your rights in terms that are easy to understand. With our free initial assessment promise, you can find out what options are available before deciding what action to take, so for further information, call one of our experienced solicitors on 023 8064 4822.

Offices in Eastleigh and Fareham.

Team members

Daniel Cottrell
Director, Head of Dispute Resolution
Contact

News and media

  • News
    • Posted on January 26, 2017
      Mr Paulley, a wheelchair user, sought to board a bus operated by FirstGroup on 24 February 2012. The wheelchair space marked with a notice which read ‘Please give up this space for a wheelchair user’ was occupied by a sleeping child in a pushchair. The bus driver asked the child’s mother to vacate but the mother refused and the driver took no further action.
      Read more...
    • Posted on August 12, 2015
      The Information Commissioner’s Office (ICO) has warned that insurers should be directed by GPs to request a GP Report under the Access to Medical Reports Act 1988 rather than to utilise the insured’s subject access rights under the Data Protection Act 1998. Medical professionals providing full patient records following a request from an insurance company could be in breach of data protection laws.
      Read more...
      Posted in: Civil Litigation
    • Posted on July 6, 2015
      With summer in full swing sales of sun cream are, as expected, on the rise. Much like other products seen as necessities like toilet roll and toothpaste, the market for sun cream is extremely competitive as manufacturers know the product is in high demand by consumers. An on-going issue, highlighted recently by the BBC, is that there's a significantly high level of confusion surrounding the labelling of sun cream. So, do you know what SPF stands for?
      Read more...

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Why QualitySolicitors?

QualitySolicitors is the largest network of law firms in the UK, with local law firms spanning the whole of England and Wales and customer service at the heart of everything we do.

We are dedicated to providing the highest quality legal advice and expertise for our customers, but in a way that’s far friendlier, more accessible and clear-talking than you might expect from a law firm.