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Small claims service
Small claims can have a big impact and we are right here to help you.
Our aim is to help you bring a fair end to your dispute - quickly. So you can get on with the more important things in your life.
Our brand new service - a cost effective way to sort out and resolve disputes. This combined service is unique to QualitySolicitors.
For just £99 you can sit down with a lawyer for up to 45 minutes and have your questions answered. Find out your rights and get guidance on how the law applies to your specific circumstances. Perhaps use the time to get help to write an effective letter to the other side of the dispute. You can discuss tactics and get help with your next steps.
Where your best next step is help reaching an agreement through mediation, we offer a one-stop service that can help you settle your dispute with mediation.
We can give you:
Free First Advice -10 minutes of phone advice on whether you have a case worth taking further.
Fixed Price Advice meeting - More detailed help on your specific circumstances £49 or £99 (inc VAT).
Telephone Mediation - To help you and the other side reach an agreement. Typically this will cost you £119 (inc VAT).
Practical help to sort out your dispute:
To learn more about the law, your rights and writing an effective complaint letter for your dispute - click on the link below that applies to your situation.
Confused and just want help getting started? Call us on
to arrange 10 minutes of Free Initial Assessment to get you started. 01228 510077
What happens? – Resolve your dispute in up to 6 steps
Whilst each case is different, this is the usual process for resolving small claims disputes using our service. The costs quoted include VAT and are for where the amount disputed is up to £5,000:
Free initial assessment
Free Initial Assessment service to find out if you have a case or situation where it is worth spending time or money on taking it further
What has gone wrong and made you unhappy?
10 minutes is often all that is needed to work out if we can help with specific advice and what your options are.
This is a session providing specific guidance on your specific situation – aimed at helping to give you the best chance of getting a fair outcome.
In your 30 or 45 minutes fixed price meeting we can:
Go into more detail about your rights in your particular circumstances.
Help you value the dispute and guide you on evidence you’ll need.
We can help you write an effective complaint letter and with your next steps
Cost: £49 or £99
Send a complaint letter – that gives a clear description of why you are unhappy.
Click for examples
Be clear about what remedy you think would be fair (including payment of your losses and expenses).
End with what will happen if they do not reply.
Sometimes all that is needed is a well worded letter.
Cost: Your time
Mediation can be the best next step – if the other side ignores your complaint letter or rejects it or makes an offer that you do not think is fair or reasonable.
If you agree to try this we will pass your details to Small Claims Mediation (an independent company)
You will be asked for a £20 Admin fee for them to contact you and the other side to set up the mediation.
Then pay a balance of £99 for up to 2 hours of mediation to help you reach an agreement.
If you cannot agree, the only option left is to use the small claims court. Complete the Claim Form & pay the court fee. Send it to court.
If they respond, it can take over 6 months but the court will encourage you both to negotiate an agreement. If not possible the court will arrange a hearing.
At the hearing, the judge will give you and your opponent a fair chance to explain your position.
The judge will assess who is in the wrong and what remedy is fair in the circumstances.
Court fees typically £160
Whether your dispute settled at step 3, 4 or 5, the outcome should be recorded in writing.
Where you successfully bring a claim, then the final stage is that you should receive the agreed money or the remedy applicable to your dispute (such as repairs or that your opponent stops doing the thing you complained of).
If your opponent does not do as agreed or is ordered by the court, you will need to use the court to enforce the agreement or judgment.