Lexcel is developed specifically for the legal profession. It is an optional, recognised accreditation scheme for law firms and in-house legal departments, which gives assurance that a practice meets high client care and business management standards.
To gain and retain Lexcel accreditation, a practice must undergo a rigorous initial, then annual, application and assessment process. This includes conducting background checks and an on-site visit from an experienced, trained Lexcel assessor.
Samantha Ingram, Director at QualitySolicitors Davisons, said: “Whilst we are proud to have secured Lexcel, the main beneficiaries are our clients and staff. A lot of work has gone into making sure that we offer the best service possible across our 7 offices. This accreditation means that everything is done on a daily basis to increase service levels across all our areas of law. All our offices are run efficiently but always with our clients’ interests at heart. There is a lot of choice in the legal services market, but being Lexcel accredited demonstrates our commitment to client care and best practice.”
The scheme is a beacon of quality to clients and potential clients alike. The firm provides advice is many areas of law for both individuals and small businesses, offering Free Initial Assessment, a Clear Price Guarantee promise and Saturday openings.
Jonathan Smithers, President of the Law Society of England and Wales, said: Gaining and maintaining Lexcel is a considerable feat. There are many facets of being a Lexcel accredited law firm, including excellence in client care. A real commitment to customer service in today’s evermore competitive legal services market is vital.