We have done our best to ensure the information contained on the website is correct and up to date. However, it may become inaccurate over time, perhaps due to changes in the law. We do not accept responsibility for mistakes or omissions or other errors. It is also likely that some of the information is a simplification of complex areas of law.

Therefore please do not place any reliance on the information given. If you do so this will be entirely at your own risk. Quality Solicitors Organisation Ltd (‘QS’) and all QualitySolicitors law firms, exclude all liability (to the extent permitted by law) for any losses suffered by you whether directly or indirectly as result of or arising from your use of this website.

The content does not create a solicitor and client relationship with you. Nor does completing an enquiry form create such a relationship (although any personal data provided may be stored on our databases). A solicitor and client relationship is only formed with a QualitySolicitors law firm once they have provided you with their terms of business and you have accepted these by signing them.

All QualitySolicitors firms pay a fee to QS; this fee may include a % of the fees you pay the firm. The firm will provide further details in respect of this if that is the case. You must consent to the QualitySolicitors firm providing details to us of the fees billed in your matter in order for this to be calculated.

Please also note that the information contained is based on the laws of England and Wales, the laws and regulations will usually be different outside England and Wales.

Links to other websites are provided for your convenience. These are not operated or controlled by us. We cannot accept any responsibility for any losses or penalties incurred as a result of your use of any of the links.

The intellectual property rights in all material on our website (content and design) are owned by Quality Solicitors Organisation Ltd, unless otherwise stated. All rights are reserved. You are welcome to use this website for your personal, non-commercial use. Any other use requires our express written permission in advance.

Spam email

Spam or Junk mail involves sending similar email messages to numerous recipients.  In the unlikely event that you receive an unsolicited email from our domain, www.qualitysolicitors.com, please contact us immediately using our complaints procedure below.

Complaints procedure

If you have any complaints about the service provided by QS please see our complaints procedure.

Terms of Use for Customer Platform


We recommend that you print a copy of this for future reference.

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of the QualitySolicitors Customer Platform located within our website www.secure.qualitysolicitors.com (Customer Platform), whether as a guest or a registered user. Use of our Customer Platform includes accessing, browsing, or registering to use our Customer Platform.

By using our Customer Platform, you confirm that you are over the age of 18 years old, and that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not access or use our Customer Platform or any related service.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our Customer Platform:

  • Our general website Terms and Conditions
  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Customer Platform, you consent to such processing and you warrant that all data provided by you is accurate
  • Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our sites. When using our Customer Platform, you must comply with this Acceptable Use Policy
  • Our Cookie Policy which sets out information about the cookies on our sites

Information about us

The Customer Platform is a web based application accessed via www.secure.qualitysolicitors.com and operated by Quality Solicitors Organisation Limited (“We") which provides access to services provided by our third party affiliates in conjunction with us and our network of firms within the QualitySolicitors network (“Partner Firms”).  We are registered in England and Wales under company number 06616950 and have our registered office at New Walk House, 108-110 New Walk, Leicester, LE1 7EA. 

We are a limited company.

Changes to these Terms

We may revise these terms of use at any time by amending this page. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages. Please check this page from time to time to take notice of any changes we made, as they are binding on you. 

Changes to our Customer Platform

We or our third party affiliates may update the Customer Platform from time to time, and may change the content within at any time. Please read through the relevant terms and conditions belonging to our third party affiliates for further details.  However, please note that any of the content on our Customer Platform may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that the Customer Platform, or any content on it, will be free from errors or omissions. 

Accessing the Customer Platform

We do not guarantee that the Customer Platform, or any content on it, will always be available or be uninterrupted. Access to our Customer Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of access to the Customer Platform. We will not be liable to you if for any reason the Customer Platform or any service provided by our third party affiliates within the Customer Platform is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Customer Platform. 

You are also responsible for ensuring that all persons who are authorised by us and access our Customer Platform through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.  

Your Account and Password

As part of your use of the Customer Platform, we will provide you with a username (your email address), as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use (or any terms referenced within).

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at customerplatform@qualitysolicitors.com.

Online ID Verification Search Service

We may carry out an Online ID Verification Search via our third party service provider to comply with the requirements of the Money Laundering Regulations 2007 using the information which you provide either through the Customer Platform, or to one of our Partner firms. This search will access your credit reference file, and a marker will be recorded to show that a check has been made for identity purposes. Unlike a credit check however, it will not affect your credit rating.

Intellectual Property Rights

We or our third party affiliates, partners or licensors are the owner or the licensee of all intellectual property rights in our Customer Platform, and in the material published on it.  Those works are protected by copyright laws around the world.  All such rights are reserved. You may print off or download extracts, of any page(s) from our Customer Platform for your personal use subject to you having the required consent of our third party affiliates in relation to any service provided by them (please ensure you read their applicable terms and conditions).  You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (where relevant) and that of our third party affiliates as the authors of content on our Customer Platform must always be acknowledged.

You must not use any part of the content on our Customer Platform for commercial purposes without obtaining a licence to do so from us or our third party affiliates/ licensors.

If you print off, copy or download any part of our Customer Platform in breach of these terms of use, your right to use our Customer Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on Information

Any content on our Customer Platform provided by us is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Customer Platform.

Although we make reasonable efforts to update information provided by us on our Customer Platform, we make no representations, warranties or guarantees, whether express or implied that such content on our Customer Platform is accurate, complete or up-to-date.

We do not make any comment, representation, warranty or guarantee and take no responsibility with regard to any content or service provided by our third party affiliates from time to time (which include but are not limited to GB Group Plc and Sage Pay Europe Limited) and it remains your responsibility to read their applicable terms.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Customer Platform or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Customer Platform; or
  • use of or reliance on any content displayed on the Customer Platform.
  • act, omission, breach negligence (whether direct, foreseeable or otherwise) caused by any third party affiliate providing a service accessed through  or via the Customer Platform.

Please note that we only provide our Customer Platform for domestic and private use. You agree not to use our Customer Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Customer Platform or to your downloading of any content on it, or on any website linked to it. We will also not be liable for any loss or damage arising from ‘hacking’ or other breach of security although we take our customer data extremely seriously and work to continually ensure that our security measures are robust and proportionate.

For the avoidance of doubt, we accept no responsibility for any service or content provided by our third party affiliates. We assume no responsibility for the content of websites linked on our Customer Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading Content to Our Customer Platform

Whenever you make use of a feature that allows you to upload content to our Customer Platform, or to make contact with other users of our Customer Platform, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to the Customer Platform will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Customer Platform a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the paragraph below (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Customer Platform constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Customer Platform.

We have the right to remove any posting you make on the Customer Platform if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users or third party affiliates on the Customer Platform do not represent our views or values.

Rights you license

When you upload or post content to the Customer Platform, you grant the following licenses (for the purposes described above).

  • license to Quality Solicitors Organisation Limited.
  • license to our third party affiliates and licensors as applicable from time to time.
  • license to our Partner Firms.


We do not guarantee that the Customer Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and relevant platforms in order to access our Customer Platform. You should use your own virus protection software.

You must not misuse the Customer Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Customer Platform, the server on which the Customer Platform is stored or any server, computer or database connected to the Customer Platform. You must not attack the Customer Platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Customer Platform will cease immediately.

Linking to the Customer Platform

You must not establish a link to the Customer Platform in any way. You must also not establish a link to the Customer Platform in any website that is not owned by you.

The Customer Platform must not be framed on any other website, nor may you create a link to any part of the Customer Platform.

Third Party Links and Services in the Customer Platform

The services provided within the Customer Platform are provided by us our Partner Firms and our third party affiliates although we will gather data through the Customer Platform and pass to our third party affiliates and partner firms in order for them to provide a service. As such, the Customer Platform contains links to other websites and resources provided by third parties, these links are provided for you to access these services.  We have no control over the contents of those sites or services. 

Applicable Law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

Contact Us

To contact us, please email customerplatform@qualitysolicitors.com