Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then we would encourage you to inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact an advisor who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you still have queries or concerns, please contact Mr Deepak Johar, Director on 0116 2543345 or by post to Johar & Company Solicitors Limited, 70 London Road, Leicester LE2 0QD. Your right to complain might relate to the way in which your matter is being handled or the fee we are seeking from you.

For further information or if you want to make a formal complaint, then you can read our full complaints procedure here. In our procedure, we explain how we will handle a formal complaint.  We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.

You must refer to the Legal Ombudsman within one year of the problem you are complaining about happening. You must bring the complaint forward within one year of becoming aware of this problem. For further information about the SRA’s role, please visit:

The Legal Ombudsman's contact details are as follows:

Legal Ombudsman

PO Box 6167



For further information, you should contact the Legal Ombudsman on Tel 03005550333 or visit:

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