With us, you’ll always find our lawyers are friendly and approachable. That’s why we promise you that as our client, you will always be given the direct phone and email details of your lawyer – making it easy to get in touch.Find out more
Direct lawyer contact
People often complain that law firms make it difficult to speak directly with the lawyer running your case. Not at QualitySolicitors. We promise that you will know their name and have direct access to them whenever they are needed.
At QualitySolicitors, you can be sure that a named lawyer will have responsibility for your matter. Not only will you know their name, you will also have their direct email and where ever possible a direct dial number too.
There may be times when your lawyer is busy. If they are at Court or in a meeting, you can talk to a member of your lawyer’s team. There will be others in that team who are available to talk to you. Not only that, they will be familiar with your matter.
Fobbing you off with the telephone message desk number is not how QualitySolicitors treats its clients.
With QualitySolicitors, if you want to speak with the actual lawyer running your case, just pick up the phone. It's as simple as that.
Your local legal experts
Why QualitySolicitors Lawson & Thompson?
QualitySolicitors is the largest network of law firms in the UK, with local law firms spanning the whole of England and Wales and customer service at the heart of everything we do.
We are dedicated to providing the highest quality legal advice and expertise for our clients, but in a way that’s far friendlier, more accessible and clear-talking than you might expect from a law firm.
Using a solicitor doesn’t have to involve any unexpected costs. We promise to confirm the full costs you can expect before we begin any work and keep you informed throughout. And we won’t start any work until we know you’re happy with our estimate.Find out more
Need a lawyer who’ll get in touch when they say they will and not leave you in the dark? Good news – we promise to you, our clients - call or email us by 3pm, Monday to Friday and you’ll hear back from us the very same day. And if we can’t give you a full response straight away because your question needs further investigation, we’ll always let you know and give you details of exactly when we’ll next be in touch.Find out more
QualitySolicitors law firms know that when you need to meet with a solicitor, finding time during office hours can prove impractical. So we thought we’d help by offering flexible opening hours; simple!Find out more