Privacy Policy

Who are we?

QualitySolicitors Charlesworth Nicholl is committed to protecting and respecting your privacy.  We understand the importance you place on the privacy and security of information which personally identifies you, and we value our relationship with you.  QualitySolicitors Charlesworth Nicholl is a “controller” under the General Data Protection Regulations.

Whose data do we hold?

We may hold data about our employees, our clients, suppliers and service providers, advisers, consultants, professional experts, complainants and enquirers.

What data will we collect?

We will only collect information from you that is relevant to the matter we are dealing with.  In particular we may collect, store and use the following kinds of personal information:-

  • Personal details
  • Family, lifestyle and social circumstances
  • Financial details
  • Business activities
  • Education and employment details

Using personal information

We may use your information for the following purposes:-

  • Provision of legal services, including advising and acting on your behalf
  • To deal with enquiries and complaints
  • Maintaining accounts and records
  • Supporting and managing employees
  • Promotion of our services

Technical Information

Technical information does not identify the individual, but we may collect data about your visits to and use of our website, including your IP address, operating system and browser type for system administration.  This is statistical data about browsing patterns and does not identify individuals.

Our website uses cookies and trackers.  We use Infinity Call tracking which is a cloud based tracking service allowing us to track calls from our website and know which marketing activity brought you to our site.

We may use cookies to track your behaviour on our website, such as pages clicked on and how you navigate around our site.  They enable us to provide a better user experience for our web visitors and clients.  Specifically, we use Google Analytics cookies.  Most browsers allow you to refuse to accept cookies.

Who will we share your information with?

There are very strict rules over who we may share your information with and this will usually be limited to people who may assist with your matter.  This may include barristers, medical experts, private investigators, healthcare professionals, courts and tribunals.  Where you authorise us, we may also disclose your information to your family, associates or representatives.

How long will we keep your information for?

We will normally keep your information throughout the time that we do work for you and afterwards for a minimum period of six years as we are required to do by law and also by the regulations that apply to us.

In some cases, for example where we have prepared a will for you, we may retain your information for a longer period and we will advise you of this at the time.

More information is set out in our data retention policy which is available on request from our data protection lead.

International data transfers

We do not transfer any personal data outside of the EEA.

Security Arrangements

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.  We will store all personal information you provide on our secure password and firewall protected servers.  We cannot guarantee the security of data sent over the internet.  In the event of a data breach, we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the ICO and with you as appropriate.

What rights do you have?

You have the following rights:-

  • Right to be informed
  • Right of access
    • You have a right to see the information we hold about you.  To access this, you need to provide a request in writing to our data protection lead together with proof of your identity.  No payment is required.
    • Right to rectification
  • Right to erasure
    • You have a right to ask us to erase personal data that we hold, but we reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims.
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Rights concerning automated decision-making and profiling

Who can you complain to?

If you are unhappy about how we are using your information or have responded to your request, then initially you should contact our data protection lead, Chris Nicholl, at  If your complaint remains unresolved then you can contact the Information Commissioners Office, details available at

Cookies and Trackers 

Our website uses cookies and trackers. 


We use Infinity Call Tracking.  This is a Cloud based call tracking service with integrated visitor tracking capabilities allowing us to track calls from our website and know which marketing activity brought you to our site. The privacy policy for Infinity Call Tracking can be found here Infinity.


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. 

We use both session and persistent cookies on our website. 

The purposes for which they are used, are set out below: 

We use cookies to track your behaviour on our websites such as pages clicked on and how you navigate around our site. This type of information can help us provide a better user experience for our web visitors and customers. Specifically, we use Google Analytics cookies. These cookies collect information in an anonymous form, including the number of visitors to the site, 
where visitors have come to the site from and the pages they visited.

Category 1 - Session Cookies

These expire at the end of a browser session that is when the user exits the browser. They allow website operators to link the actions of users during a single browser session to allow them to use the website most efficiently. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket. 

Category 2 – Performance Cookies

These are cookies we use to gather browsing data anonymously to enable us to monitor the effectiveness of our website. The information gathered is not used for any other purpose. 

Atlas cookies. These cookies are used to collect information about the marketing activity and the sales driven from this activity. The information is used to compile reports and to help improve the site and marketing activity. The cookies collect information in an anonymous form, including the number of clicks to the site from marketing activity, where the clicks have come from and the number of sales.

NONE of the cookies on this site contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. 

Most browsers allow you to refuse to accept cookies; for example:  

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced"; 

(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and 

(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading. 

Note: Blocking all cookies will have a negative impact upon the usability of many websites and you may not be able to use all the features on the website. 
You can delete cookies already stored on your computer; for example: 

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at; 

(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and 

(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data". 

Note: Deleting cookies will have a negative impact on the usability of many websites. 

Links to third party cookie tools  – Google Analytics  Google AdWords  Google AdSense Bing Crazy Egg  Facebook


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