We're a countrywide network of law firms with all the expert resources needed to provide specialist legal advice on a local basis for individuals and businesses alike.
The QS Clear Price Guarantee
Nobody likes waiting for their legal bill, especially if you don’t know what to expect. That’s why we’ve created the QS Clear Price Guarantee – transparent fees, cost estimates in advance, and no nasty surprises.
In fact we’re so committed to this straightforward approach, that if there’s a charge on your bill for our work that we haven’t told you about, you won’t have to pay it. With over 100 offices across the UK, find your local QualitySolicitor by visiting our find a solicitor page or call 08082747557 today.
The inside word...
"Taking that first step to getting legal advice can be a real worry for many people. In particular the fear of having no idea about what it will cost. That won’t happen if you use a QualitySolicitors firm. The QS Clear Price Guarantee means your lawyer will tell you how much you can expect their work to cost before you agree to go ahead. You’ll find out with no obligation. This means no nasty surprise bills - guaranteed."
Why we offer our customers a Clear Price Guarantee
At QualitySolicitors we’re clear and straightforward about what we charge because we know how much people dislike surprises on their legal bill. Knowing what your legal costs will be in advance allows you to budget better leaving you feeling much more in control of your legal costs.
It’s just one more way in which we’re changing the way you see lawyers.
How our Clear Price Guarantee can work best for you
Typically there are 2 types of legal case:
- With straightforward cases you can expect us to provide you with a guaranteed price for a guaranteed job.
- With complex work (where we cannot be certain what will crop up) we will give you a clear estimate of what we expect the work to cost. If during your case our estimate alters, we’ll let you know in advance.
For both types of case, with QualitySolicitors you get the guarantee that you don’t have to pay any charges for our work that we hadn’t told you about before we do it.
Want help now? We offer Free Initial Assessment
Most people looking for specialist legal advice call QualitySolicitors in the first instance for Free Initial Assessment over the phone to find out how we can help. You can also request a free call-back using our enquiry form. Depending on the legal issue, many then take advantage of our Ask the Legal Expert service where they benefit from a 45-minute face-to-face legal consultation for the special fixed price of only £99.
Estimates:When we tell you the price of a piece of work (next stage or full case), the uncertain nature of some more complex types of case may mean that we can’t be certain what will crop up. Here the price given will be an estimate rather than a definite quote. However, you can be sure that we’ll base it on the best information we have, and will update the estimate as your case progresses.
Payments to others:There are usually charges you have to pay to others in addition to the cost of our work. These charges are sometimes referred to as disbursements. They vary by the type of case but can include court fees, enquiry fees, government taxes & duties and expert witness fees. These are likely to be the same whichever law firm you use. Whilst we can’t guarantee the level of these charges of others (as they’re beyond our control) - the difference with QualitySolicitors is that we will always give you clear information about them.
‘No win no fee’ agreements:Where we act on this basis the price we give you will be the % of your compensation you will pay us towards the cost of our work. With these agreements not only do we guarantee that you will not pay us any more for our work than the agreed % but you also have the extra reassurance that if you do not win compensation, you will not need to pay us anything for our work.
Refund from your opponent:Where your case involves a dispute, we will let you know if your case is one where if you win then it may be possible to claim back some of your legal costs from your opponent. There are strict court rules over how much they will have to pay. Every case is different and we’ll use all our expertise to help you claim back as much of your legal costs as possible.
Urgent legal action:Occasionally, we may need to take urgent legal action to protect your position. If this happens we will of course try to contact you first. However if we can’t contact you this will be an exception to our guarantee as we’ll not be able to tell you the charges in advance; naturally we promise to always act in your best interests.
Legal expense insurance:We may need to ask you about home & motor insurance policies and credit cards. This is to see if you have legal expense cover (which you may not even know about) that can be used for some types of case. If there is cover, we will try to activate it in order to give you even more protection.
Exceptions:We’ve developed our Clear Price Guarantee because we genuinely believe that it’s a fairer way of providing our legal services to our customers. We promise to be open and transparent with you. Of course fairness works best when it works both ways; we promise to stand by our Clear Price Guarantee as long as you act honestly and reasonably in co-operating with us bringing your case and do not deliberately mislead us.
Clear price guarantee – mediation option:It’s very important to us that our customers are satisfied with the transparent way we present our charges. Therefore, if you think we’ve got it wrong or disagree with a charge for our work that appears on your bill we’ll review it with you. If we think independent mediation would help and is appropriate we’ll even offer to arrange this and pick up the cost of the session with a trained mediator (who is not a solicitor) and the basis we’ll both agree with any agreement reached. This is just another way in which we are fair to our customers.
Your local legal experts
With QualitySolicitors your first initial assessment is free, so you can call us without worrying about being charged for a call you might not have actually needed to make. And because we place our clients are at the heart of everything we do, we make these five customer service promises to make sure you'll feel properly looked after.
This is why, in the first instance, most people looking for legal help in relation to a 'Home And Property' call QualitySolicitors for a Free Initial Assessment over the phone before requesting our Ask the Legal Expert service; which is an introductory 45-minute face-to-face consultation for £99.
With us, you’ll always find our lawyers are friendly and approachable. That’s why we promise you that as our client, you will always be given the direct phone and email details of your lawyer – making it easy to get in touch.Find out more
Have you ever wanted to just ask a lawyer if they can help you, without worrying about what it may cost to contact them? If so, call QualitySolicitors and together we can work out what your next steps might be... in confidence, at no cost and with no obligation. At QualitySolicitors, our Free Initial Assessment promise puts you directly in touch with a local law firm who will happily talk to you for free to clarify how they can help you.Find out more
Using a solicitor doesn’t have to involve any unexpected costs. We promise to confirm the full costs you can expect before we begin any work and keep you informed throughout. And we won’t start any work until we know you’re happy with our estimate.Find out more
Need a lawyer who’ll get in touch when they say they will and not leave you in the dark? Good news – we promise to you, our clients - call or email us by 3pm, Monday to Friday and you’ll hear back from us the very same day. And if we can’t give you a full response straight away because your question needs further investigation, we’ll always let you know and give you details of exactly when we’ll next be in touch.Find out more
QualitySolicitors law firms know that when you need to meet with a solicitor, finding time during office hours can prove impractical. So we thought we’d help by offering flexible opening hours; simple!Find out more