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Why don’t more law firms provide out of hours appointments?
QualitySolicitors law firms know that when you need to meet with a solicitor, finding time during office hours can prove impractical. So we thought we’d help by offering flexible opening hours; simple!
For literally centuries, seeing a solicitor during office hours was the way it was. But times have changed, and nowadays people’s lives are much busier than they ever were before. That’s why we think law firms should be willing to ‘bend over backwards’, and adapt how they work to make sure their customers get the legal help they need, when they need it.
Trying to get an 'out of hours' appointment with your solicitor may well have been impossible in the past, but we’re delighted to find that lots of people appreciate the option of doing this now.
“So why don’t more solicitors provide appointments to suit you?”
We think it’s because QualitySolicitors law firms have a more open-minded outlook when it comes to customer service.
For example, we don’t think people should have to pay to make an initial enquiry with a law firm to see if they can help; so we offer a free initial assessment to clarify how we can help you. We don’t believe people should feel nervous or confused about dealing with their solicitor; so we always use plain English to ensure all customers are fully aware of what’s happening at any point in time.
And we also don’t believe there should be any nasty surprises when you get your bill; so we’re always very clear about what our costs are... before we carry out the work (wherever possible).
Your local legal experts
With QualitySolicitors your first initial assessment is free, so you can call us without worrying about being charged for a call you might not have actually needed to make. And because we place our clients are at the heart of everything we do, we make these five customer service promises to make sure you'll feel properly looked after.
This is why, in the first instance, most people looking for legal help in relation to a 'Home And Property' call QualitySolicitors for a Free Initial Assessment over the phone before requesting our Ask the Legal Expert service; which is an introductory 45-minute face-to-face consultation for £99.
With us, you’ll always find our lawyers are friendly and approachable. That’s why we promise you that as our client, you will always be given the direct phone and email details of your lawyer – making it easy to get in touch.Find out more
Have you ever wanted to just ask a lawyer if they can help you, without worrying about what it may cost to contact them? If so, call QualitySolicitors and together we can work out what your next steps might be... in confidence, at no cost and with no obligation. At QualitySolicitors, our Free Initial Assessment promise puts you directly in touch with a local law firm who will happily talk to you for free to clarify how they can help you.Find out more
Using a solicitor doesn’t have to involve any unexpected costs. We promise to confirm the full costs you can expect before we begin any work and keep you informed throughout. And we won’t start any work until we know you’re happy with our estimate.Find out more
Need a lawyer who’ll get in touch when they say they will and not leave you in the dark? Good news – we promise to you, our clients - call or email us by 3pm, Monday to Friday and you’ll hear back from us the very same day. And if we can’t give you a full response straight away because your question needs further investigation, we’ll always let you know and give you details of exactly when we’ll next be in touch.Find out more
QualitySolicitors law firms know that when you need to meet with a solicitor, finding time during office hours can prove impractical. So we thought we’d help by offering flexible opening hours; simple!Find out more