To gain and retain Lexcel accreditation, the practice must undergo a rigorous initial assessment followed by an annual assessment thereafter. This includes reviewing the practice’s policies and procedures followed by an on-site visit from an experienced, trained Lexcel assessor, to interview staff and carry out file reviews.
Christopher Houghton, Managing Director said: “While we are proud to have secured Lexcel, it is our clients who are the main beneficiaries. They can be assured that the way we manage the practice has their interests at heart and runs efficiently. There is a lot of choice in the legal services market, but being Lexcel accredited demonstrates our commitment to client care and best practice.”
Andrew Caplen, Law Society President said “Gaining and maintaining Lexcel is not easy and the application process is extremely rigorous. There are many facets of being a Lexcel accredited law firm, including client care. A commitment to customer service in an increasingly competitive legal services market is vital in order to stay competitive. Firms that make the grade should feel proud of their achievement.
"The scheme is a beacon of quality to clients and potential clients alike.”
QualitySolicitors Moore & Tibbits have retained their Lexcel accreditation for the last 8 years.