With us, you’ll always find our lawyers are friendly and approachable. That’s why we promise you that as our client, you will always be given the direct phone and email details of your lawyer – making it easy to get in touch.Find out more
We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill, then you should inform us immediately so that we can do our best to resolve the problem for you.
We have a procedure in place which details how we handle complaints which can be viewed here. Please contact Christopher Houghton, Director, either by telephoning him, writing to him or contacting him by e-mail on firstname.lastname@example.org. We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.
The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening, or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.
If you would like more information about the Legal Ombudsman, their contact details are as follows:
Call 0300 555 0333 between 8.30 a.m. and 5.30 p.m.
Calls to 03 numbers should cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Calls are recorded and may be used for training and monitoring purposes.
For minicom call 0300 555 1777
P.O. Box 6806,
Do not send original documents to the Legal Ombudsman. They will scan any documents you send to them to make computer copies and will then destroy the originals.
Raising concerns with our regulator
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the public’ section.
Your local legal experts
QualitySolicitors is the largest network of law firms in the UK, with local law firms spanning the whole of England and Wales and customer service at the heart of everything we do.
We are dedicated to providing the highest quality legal advice and expertise for our clients, but in a way that’s far friendlier, more accessible and clear-talking than you might expect from a law firm.
Have you ever wanted to just ask a lawyer if they can help you, without worrying about what it may cost to contact them? If so, call QualitySolicitors and together we can work out what your next steps might be... in confidence, at no cost and with no obligation. At QualitySolicitors, our Free Initial Assessment promise puts you directly in touch with a local law firm who will happily talk to you for free to clarify how they can help you.Find out more
Using a solicitor doesn’t have to involve any unexpected costs. We promise to confirm the full costs you can expect before we begin any work and keep you informed throughout. And we won’t start any work until we know you’re happy with our estimate.Find out more
Need a lawyer who’ll get in touch when they say they will and not leave you in the dark? Good news – we promise to you, our clients - call or email us by 3pm, Monday to Friday and you’ll hear back from us the very same day. And if we can’t give you a full response straight away because your question needs further investigation, we’ll always let you know and give you details of exactly when we’ll next be in touch.Find out more
QualitySolicitors law firms know that when you need to meet with a solicitor, finding time during office hours can prove impractical. So we thought we’d help by offering flexible opening hours; simple!Find out more