We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill, then you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which is available upon request.   Please contact Christopher Houghton, Director, either by telephoning him, writing to him or contacting him by e-mail on choughton@moore-tibbits.co.uk.  We have eight weeks to consider your complaint.  If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening, or within three years of when you found out about the problem.  If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.

If you would like more information about the Legal Ombudsman, their contact details are as follows:

Visit www.legalombudsman.org.uk

Call 0300 555 0333 between 8.30 a.m. and 5.30 p.m.

Calls to 03 numbers should cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Calls are recorded and may be used for training and monitoring purposes.

For minicom call 0300 555 1777

E-mail : enquiries@legalombudsman.org.uk

 

Legal Ombudsman

P.O. Box 6806,

Wolverhampton.

WV1 9WJ

 

Do not send original documents to the Legal Ombudsman. They will scan any documents you send to them to make computer copies and will then destroy the originals.