62% of complaints about adult social care were upheld by the Ombudsman following their investigations. It also published the greatest number of public interest reports into adult social care issues - 18 over the year - 8 of which unsurprisingly in our experience related to issues around charging.
Latest annual report from the Local Government and Social Care Ombudsman is out now…
Available from their website (www.lgo. org.uk) the Ombudsman made 1625 decisions regarding complaints relating to adult social care, second only to complaints about education and children’s services.