Client Relationship Manager at Quality Solicitors

Quality Solicitors are seeking to hire a Client Relationship Manager to work with their key clients.  You will be supporting the team on client development, relationship Management and service delivery. This role will be ideal for you if you have excellent communication skills, have an aptitude for business development and are wanting to be part of a growing organisation.

Prior experience in managing or growing client relationships would be great, but is not essential.


Key client activities

  • Develop a client service plan identifying areas to target, relationship map, KPIs etc
  • Implement systems to promote consistency and quality of client service
  • Ensure delivery of commitments made during proposal process
  • Take responsibility for communication and enforcement of service levels across the wider organisation
  • Help build and nurture a core team around the selected clients
  • Where appropriate, develop relationships with the client becoming the 'go to' person with any queries
  • Ensure intelligence about the client is shared within the core team and wider firm as appropriate
  • Ensure the account is managed in accordance with best practice processes, e.g. regular CRM reviews


Knowledge and qualifications


  • Previous experience of managing key accounts
  • Customer focussed with the ability to build strong relationships
  • Experience of B2B relationship
  • Ability to Identify information requirements and manage projects
  • Ability to communicate at all levels




  • Relationship building
  • Sales process
  • Communication
  • Strategic thinking
  • Time management


  • Analytical skills
  • Presentation skills
  • Ability to work on own and in team


What you’ll get in return

  • 25 days holiday + option to purchase another 5
  • Medicash
  • Life assurance x3
  • Pension
  • Employee benefit trust
Apply now

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