Water supply and sewage

A clean water supply and drainage of sewage is taken for granted by most of us in the UK. We have an agreement with the local water company – we pay their charges and expect them to carry out their service in accordance with the terms of their agreement with us (and additional requirement the law places on them).

If something goes wrong with these services the disruption of our lives can be significant.

If you face a problem – whether it is over the charges or the service provided the first step is to contact their customer service help-line. If that does not resolve matters to your satisfaction, then you may find a formal complaint procedure on their website. Below is a sample complaint letter that you can adapt to your particular circumstances.

If that does not resolve the dispute, then you may have no option but to take matters further.

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