As people who deal regularly with QualitySolicitors know, we make several key customer service promises that we hope will ensure a smooth-running highly effective experience from start to finish.
Customer service means everything to us. Naturally we’re here to provide top quality legal advice and service to individuals and businesses alike, but lots of law firms claim to do that.
At QualitySolicitors we want to be different. We want to be the law firm that bent over backwards to make you feel welcomed, listened to, and valued. And did a great job for you.
And how do we do that? We do that with our five key promises:
Free Initial Assessment: when you first contact us, we’ll have a short chat and then tell you what we can do to help you...for free.
Direct lawyer contact: your QualitySolicitors lawyer is there for you, and you’ll have their direct contact details so if you need to talk something important through, you can speak directly to the actual person who is working on your case.
Same-day response: call or email before 3pm and, if they can’t take your call, your QualitySolicitors lawyer will do everything they can to get back to you that very same day.
No hidden costs: with our Clear Price Guarantee, you’ll always know the cost of our work before we do it.
Saturday openings: busy during the week? No problem, we can arrange a Saturday appointment if you need to come into the office to see us.