Many businesses not ready for flexible working

New research undertaken by QualitySolicitors shows many small and medium sized businesses are unaware and unprepared for changes to employment rules governing flexible working which come into force on June 30.

In a survey of SME leaders across the UK in April this year, QualitySolicitors found that three quarters of respondents didn’t know about the new rules which will give many more employees the right to request flexible working, or had taken no steps to prepare for them.  

From 30 June 2014, the right to request flexible working arrangements will apply to any employee who has worked for six months in the business and employers will have to consider all requests in a “reasonable manner”. It is this latter clause which is likely to cause most concern for small business owners.

John Baden-Daintree, Director of Legal Services at QualitySolicitors said:

“The uncertainty over how these new rules will be interpreted is what will concern many employers. The cost of getting it wrong could be high, with a typical lost discrimination claim costing over £20,000. Employment law experts at local QualitySolicitors have an easy-to-read guide for small business owners and are well-placed to offer case-by-case advice.”

In research during April commissioned by QualitySolicitors, SME leaders were asked about their preparations for new flexible working rules.  Around a quarter (28%) admitted to being unprepared for the new rules, while almost a half (47%) were not aware of the new rules at all.

What will change on 30 June?

Current rules only require employers to consider flexible working requests if their employee has caring responsibilities for e.g. for children or older relatives. The new rules allow any employee with more than six months’ service to submit a flexible working request. They don’t have to be parents or carers.

I own a small business. How does it affect me?

From 30 June 2014, employers must consider requests in a “reasonable manner” and notify the employee of their decision within three months of the request, unless an extension is agreed.

“Reasonable manner” is obviously open to interpretation, but ACAS have suggested that an employer should usually hold a meeting with the employee to discuss their request and should be able to show that they have considered it carefully. If the request is to be rejected, clear business reasons should be given.  These might include:

  • Unacceptable additional costs
  • Detrimental impact on quality, on performance or on ability to meet customer demand.
  • Can’t re-organise work among existing staff.
  • Can’t recruit additional staff.
  • Not enough work during the periods the employee proposes to work.
  • Planned staff re-structure.

What if I reject the request for flexible working?

Employers are given considerable discretion in refusing requests; Challenge is more or less limited to when the employer’s view is shown to be based on incorrect facts. 

However, there may be grounds for challenge on grounds of indirect discrimination. For instance, refusal of a request to provide flexible working to accommodate childcare responsibilities could be interpreted as indirect discrimination against women, unless shown that this was the least discriminatory approach to meeting the business need.  

An easy to read guide on flexible working is available here.  For further advice about how the new rules might affect your business, or any other business-related legal advice, contact your local QualitySolicitors branch.


Notes to Editors

Researchers commissioned by QualitySolicitors interviewed 250 SME leaders during April 2014

About QualitySolicitors:

  • Launched in 2010, QualitySolicitors is a group of law firms across the country working as part of the QualitySolicitors brand. Only one firm per local area is selected to become a QualitySolicitors partner. Customer feedback forms an integral part of the selection process.
  • QualitySolicitors’ national network of lawyers consists of over 100 branches across England and Wales.
  • QualitySolicitors lawyers are experts in their fields dealing with both consumer and SME legal matters. QualitySolicitors offers a personal, local service but with the assurance of a recognised national brand.
  • QualitySolicitors’ website address is
  • In 2011 QualitySolicitors secured equity investment from Palamon Capital Partners, a private equity house with a £700m fund.

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