I am an injured bus passenger - can I claim compensation?

Yes you can. The fault for the accident is likely to be either that of the bus/coach driver or another road user – not yours. On longer coach or minibus journeys you are expected to use the fitted seatbelts to minimise your injuries but even if you failed to, you can still make a claim. Local journeys in public service vehicles can often cause greater injuries as there are no seatbelts or passengers are standing.

Our role is to find out exactly what happened, whether the bus driver was to blame or there was some other cause. We use modern technology such as CCTV recordings which tells us what happened, the road conditions and the way the bus was being driven. We also gather witness details and any official reports made at the time by the police or the bus company.

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