Extra protection – did you pay by credit card?

Advice caused loss (Professional negligence)

If you have suffered a financial loss because of bad advice or a mistake made by a professional advisor then you may be able to claim compensation.

Building work and property repairs

Falling out with your neighbour can be particularly distressing for you and your family.

It can affect your enjoyment of your home and garden. It can also be intimidating knowing that you may have to pass your neighbour in the street.

Business debt

As a business you rely on prompt payment of the money you are owed by customers. Where a customer is late in paying this can cause your business cashflow problems. Our small claim service should be able to help you.

Car or vehicle repairs

Where you have a dispute over repairs to your car (or other vehicle) the amount of your dispute (including losses and expenses) is likely to come to less than £10,000. Therefore you will need a cost –effective legal solution. Our Small Claims Service should be able to help.

Credit Card

You may also be able to get your credit card company to pay your claim for a faulty product or a poor service (including refunds or the cost of repairs) together with any extra losses and expenses you have suffered.

Hotel - poor service

Insurance company not covering claim

If something has gone wrong, then you will be relieved if you took out insurance to protect you against the risk.

Internet purchase

Landlord and tenant dispute

Both landlords and tenants can become unhappy because the other is not complying with the terms of their rental agreement. Landlord and tenant law can be quite complicated but the best solution is often found by having a conversation.

Where this fails, put your concerns in writing. Two of the most common situations are covered in the sample letters below.

If that still does not do the trick, you can use our service to take advice on your situation. We can help you with the next steps – which might be mediation.

Neighbour disputes

Falling out with your neighbour can be particularly distressing for you and your family.

It can affect your enjoyment of your home and garden. It can also be intimidating knowing that you may have to pass your neighbour in the street.

Parking ticket

Pay or wage dispute

If you have not been paid what you think you are due, then you should speak to your boss (or line-manager) to find out why. This applies if the dispute is over pay or other benefits. It might just be an error. But it might be that there is a disagreement over what you are entitled to.

Shop purchase

Where you have a dispute over something you bought in a shop and the value of your dispute is less than £10,000, then our Small Claims service should be able to help.

Small Claims - Debt

Find out more about the law and your rights if you're owed money.

Top Tips to making holiday claims

Ever arrived at a hotel to find it isn’t anything like the brochure, or fallen ill as a result of dodgy hotel food or pool facilities? Whilst there’s no getting away from the disappointment problems like this can cause, remember there is something you can do about it.

Travel - delays or lost luggage

The main disputes you are likely to have with travel companies are delays to your journey and damage to your luggage.

Water supply and sewage

A clean water supply and drainage of sewage is taken for granted by most of us in the UK. We have an agreement with the local water company – we pay their charges and expect them to carry out their service in accordance with the terms of their agreement with us (and additional requirement the law places on them).