Shop purchase

Where you have a dispute over something you bought in a shop and the value of your dispute is less than £10,000, then our Small Claims service should be able to help.

If you bought it in a shop or using an internet shop (not a private trader) the following rights apply if the item is faulty.

If you bought online you also have a 14 day right to cancel and get a refund –even there is nothing wrong but you’ve changed you mind. If that applies click here to read about your 14 day right to a refund for your internet purchase.

Problems that you may face include the item you bought:

  • Breaking down
  • Never working properly
  • Not being up to the job it was needed for
  • Causing an injury.

Expert legal advice you can rely on:

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