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Can you help with my claim for flight and lost luggage problems?
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Most airlines and tour operators particularly in the European Union (or EU) are obliged to have schemes that provide compensation if your flight has been significantly delayed or cancelled.
The starting point is to complain to the airline or tour operator responsible and ask for a copy of their compensation scheme. This sets out what you are entitled to – it should include details about a full refund or alternative flights, any refreshments or accommodation as well as any compensation for the inconvenience of the delay.
It should also set out when payments will not made - for example with extreme weather conditions or major security problems.
Regarding your luggage if that fails to arrive the compulsory scheme that applies is usually not generous. It tends to be limited to the cost of spending on ‘essential items’ until your belongings arrive. Even if your luggage is completely lost there is a limit on the amount they are obliged to pay.
You can refer to the Small Claims Court if you do not feel you have received fair treatment - sometimes this ‘persuades’ airlines or tour operators to behave more reasonably.
Frequently asked questions
- Can I claim because the holiday pool made me ill?
- Can I claim compensation for food poisoning on holiday?
- Can you help with my claim for flight and lost luggage problems?
- Can you help, I have been injured in a road traffic accident whilst abroad?
- Does it make a difference to my compensation claim that the incident happened on a cruise ship?
- How much compensation can I claim for my holiday injury?
- I am reading this abroad, are there things I should do now to help my holiday accident or illness claim?
- I was injured in the holiday complex abroad – can I claim now I'm back home?
- Please can you help me – I was injured in an aeroplane accident?
- What does it cost to bring a holiday injury claim?
- What time limit applies to bringing a holiday accident claim?
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