We're a countrywide network of law firms with all the expert resources needed to provide specialist legal advice on a local basis for individuals and businesses alike.
1. QualitySolicitors Brennans is committed to keeping your personal information safe and secure.
You need to know that by you using this website we can collect information about you. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense for us to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about.
2. Who we are
Brennans Solicitors LLP, trading as Quality Solicitors Brennans, is a Limited Liability Partnership (LLP Number OC354135). Our registered office is 44-52 Station Road, Wallsend, Tyne & Wear NE28 6TB. We use the term ‘Partner’ to refer to a Member of QualitySolicitors Brennans who is a lawyer with equivalent standing and qualifications. A list of Members is available for inspection at our registered office. We are regulated and authorised by the Solicitors Regulation Authority (SRA).
3. Who regulates our use of personal information
QualitySolicitors Brennans is a data controller under the data protection rules and is registered with the Information Commissioner’s Office with Registration Number Z2059178. Our Data Protection Partner is Jane Hucknall, email firstname.lastname@example.org.
4. Information we collect about you when you visit our website
When you visit our website we can gather information about you. The information we collect may include your personal information, such as your name, contact information, IP addresses or other things that identify you individually.
5. Enquiry form
Across our website you may come across a form which allow you to make enquiries about the firm. When you use these forms a member our team will receive the enquiry. This information will then be sent to a lawyer in the department best placed to handle the enquiry.
6. What we use your personal information for
It is used to provide you with the services that you have asked us to provide you with, to keep you informed about those we provide as well as keeping you informed about the range of legal services we supply. We may also use the information to ensure we comply with our legal and regulatory responsibilities as well as allowing us to keep a record of your relationship with us. In particular:
- Improving the site by monitoring how you use it
- Gathering feedback to improve our services
- Responding to any feedback you send us, if you have requested this
- Providing you with information about other legal services if you want it
8. Information gained from the use of our website
By your use of our website we will be able to get information about that usage. This allows us to:
Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
Improve our website to ensure that content is presented in the most effective manner for you and for your computer;
As part of our efforts to keep our website safe and secure;
9. Where we may store your information
The data that we collect from you will be held in secure servers owned and managed by QualitySolicitors Brennans. By submitting your personal data, you agree to this transfer, storing or processing. QualitySolicitors Brennans will do everything reasonably necessary to ensure that your data is treated and held securely and in accordance with this privacy notice.
We will not normally send such data outside the European Economic Area (EEA). We may sometimes send such data to a recipient in a country outside the EEA which has been designated by the EU Commission as providing adequate data protection. If we need to send the data to a country outside the EEA that has not been so designated we will have appropriate contract clauses agreed with the recipient place to protect the data.
10. Your rights
The General Data Protection Regulation provides you with a number of rights. These include:
- Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Partner. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
- Having any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our Data Protection Partner at the email address above.
- Requesting that we delete your personal data so it is erased from our records.
- Having the data we hold about you transferred to another organisation.
- Objecting to certain types of processing such as direct marketing.
- Objecting to automated processing, including profiling. If you wish to exercise any of these rights, please contact the Data Protection Partner at the email address above
11. Enquiries or complaints
If you have a complaint to make about the processing of your data through our website, then you must contact the firm’s Data Protection Partner at the email address above.
12. Changes to this notice
We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.
Last updated: 19th October 2018
Your local legal experts
With QualitySolicitors your first initial assessment is free, so you can call us without worrying about being charged for a call you might not have actually needed to make. And because we place our clients are at the heart of everything we do, we make these five customer service promises to make sure you'll feel properly looked after.
This is why, in the first instance, most people looking for legal help in relation to a 'Home And Property' call QualitySolicitors for a Free Initial Assessment over the phone before requesting our Ask the Legal Expert service; which is an introductory 45-minute face-to-face consultation for £99.
With us, you’ll always find our lawyers are friendly and approachable. That’s why we promise you that as our client, you will always be given the direct phone and email details of your lawyer – making it easy to get in touch.Find out more
Have you ever wanted to just ask a lawyer if they can help you, without worrying about what it may cost to contact them? If so, call QualitySolicitors and together we can work out what your next steps might be... in confidence, at no cost and with no obligation. At QualitySolicitors, our Free Initial Assessment promise puts you directly in touch with a local law firm who will happily talk to you for free to clarify how they can help you.Find out more
Using a solicitor doesn’t have to involve any unexpected costs. We promise to confirm the full costs you can expect before we begin any work and keep you informed throughout. And we won’t start any work until we know you’re happy with our estimate.Find out more
Need a lawyer who’ll get in touch when they say they will and not leave you in the dark? Good news – we promise to you, our clients - call or email us by 3pm, Monday to Friday and you’ll hear back from us the very same day. And if we can’t give you a full response straight away because your question needs further investigation, we’ll always let you know and give you details of exactly when we’ll next be in touch.Find out more
QualitySolicitors law firms know that when you need to meet with a solicitor, finding time during office hours can prove impractical. So we thought we’d help by offering flexible opening hours; simple!Find out more