I know I’m a bit late. I know you already have some, most of which you’ve probably forgotten or are at least ignoring. I know the start of the new year seems an awfully long time ago. But it is still January (just) and because my last post was about complaints, I thought it would only be fair to give you a chance to avoid them. Most should be glaringly obvious, but you’d be surprised.
My favourite blog post of the week was in the Harvard Business Review (HBR), not normally somewhere I hang out but worth it on this occasion. The author admitted that in about half of his business conversations he had ‘almost no idea what other people are saying’. He goes on to say that when he was younger, if he didn’t understand what people were saying, he assumed he was stupid. He now realises it’s the other people who are stupid for not ensuring he can understand them.