Insurance company not covering claim

If something has gone wrong, then you will be relieved if you took out insurance to protect you against the risk.

However you and the insurance company may have different views about whether the event was covered by the insurance. Also you may not agree on what is a fair payment.

The law expects both you and the insurer to have acted reasonably. If the insurer does not fully cover your claim, you may have to take legal action against them. However, the first step is to write a complaint letter. Some insurers will then be prepared to consider mediation. 

For disputes of £10,000 or more, our small claims service should be able to help you. To get started, here is a summary of the law and a sample complaint letter.

Posted in: Small Claims

Expert legal advice you can rely on,
get in touch today

Please let us know you are not a robot