legal services consumer panel

• Sticking your head in the sand doesn't stop the tide coming in
  Posted on June 8, 2012 by Louise Restell
  Consumers, it seems, still don’t trust lawyers. In fact, depressingly, while consumer satisfaction with the value for money of legal services has risen over the past year, trust in the profession has actually fallen. The 47% it started at wasn’t exactly remarkable, but it’s now only 43%. That may be more than for some professions, notably journalists, politicians and bankers, but it’s way behind doctors (80%) and teachers (68%).
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  Posted in: Legal services
  Tagged: barristers, consumers, legal profession, legal services consumer panel, legal services market, solicitors
• Mind the gap: why the SRA's consumer information falls short
  Posted on May 8, 2012 by Louise Restell
  Thanks to the typical English bank holiday weather over the weekend I barely ventured out of the house and instead found myself working. Sad but inevitable. It’s also a bit sad that as a ‘consumer champion’ it was only in May 2012 that I came across a report on consumer attitudes towards the purchase of legal services published by the Solicitors Regulation Authority (SRA) in February 2011.
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  Posted in: Legal services
  Tagged: consumers, lawyers, Legal Ombudsman, legal services, legal services consumer panel, regulation, solicitors, SRA