Website Management Policy

1. Introduction

This policy sets out the firm’s approach to the management of its web presence. As such it details the processes for content approval, publishing, removal, the scope of permitted and prohibited use and the procedures for the proper management of its security, accessibility and contents.

2. The Website

The firm’s website can be found at

The website is designed and maintained by:

Quality Solicitors Organisation Limited
Grant Hall
Parsons Green
St Ives
PE27 4AA


3. Responsibility

The member of the firm with overall responsibility for the management of the content of the firm’s website is set out in Judith Brennan. For the purposes of this Policy, they are referred throughout as the Website Manager. Their responsibilities include:

  • Ensuring content is up to date and complies with the General Data Protection Regulations;
  • Ensuring out-of-date or inaccurate content is removed or amended;
  • Ensuring content does not infringe copyright;
  • Specifying conditions for downloading material;
  • Ensuring any publicity conforms to the SRA Standards and Regulations;
  • Ensuring compliance with the Equality Act;
  • Ensuring posting of a privacy notice explaining how any data collected from visitors will be managed by the firm.

4. Content approval, publishing and removal

The day-to-day management and maintenance of the website content is undertaken by the Website Manager or nominated deputy. No other members of staff are authorised to undertake any form of maintenance. Any major alterations to the structure or look of the site will be undertaken by the website designers or any other such company with the approval of the Website Manager. Any requests from members of the firm to add, amend or remove content from the website should be submitted to the Website Manager.

The Website Manager will be responsible for conducting regular reviews of the website to ensure its continuing accuracy and fitness for purpose. Any additions/amendments/removals made should be viewable by different browsers, should be downloadable in a short period of time and should be tested after upload.

5. Jurisdiction and applicable law

The website will specify that the jurisdiction and applicable law to be invoked is that of England and Wales in the event of any dispute arising as a result of content posted on the firm’s website.

6. Permitted content

The purpose of the website is to promote and market the firm generally as one of the leading local providers of legal advice. All content should seek to achieve this objective. The website content may include:

  • The firm’s profile and history
  • Services offered
  • Profiles of key personnel and their experience/expertise/qualifications
  • News stories that promote the firm positively
  • Recruitment opportunities
  • Contact details
  • Links to other websites

7. Prohibited content

Any use of material from the website - text, pictures or otherwise, may only be done so to promote and market the firm or one of its staff. If the use of any such information is unlikely to do so, you must submit a formal request to the Website Manager giving reasons for the use of the information.

The following will not be permitted on the website:

  • Personal staff contact details
  • Defamatory material
  • Publicity material not in accordance with SRA Code of Conduct, Chapter 8

8. Website security

The Website Manager is responsible for ensuring the ongoing security of the firm’s website. Where a content management system (CMS) is utilised to maintain the website, the Website Manager should ensure that any security patches are promptly installed as recommended by the CMS provider. CMS authorised users should use strong passwords to prevent unauthorised access and should in no circumstances share passwords.

The Website Manager is responsible for ensuring the ongoing security of the firm’s website. The Website Manager may from time to time wish to test the website security. The most effective way of doing this is via the use of some website security tools, often referred to as penetration testing or pen testing for short.

We are committed to ensuring the security of our website however, we cannot guarantee that information transmitted or downloaded from our website by you is entirely secure and any such transfer or download is at your own risk.

9. Disclaimers, copyright and privacy notices

The Website Manager is responsible for ensuring that the website contains all necessary disclaimers and copyright notices in order to protect the firm’s interests. In order to comply with the General Data Protection Regulations our GDPR-compliant privacy notice is available by clicking here.

10. Accessibility

QualitySolicitors Burton & Co is committed to making accessible for all users information and resources that are available via the web. We favour the principles of usability and universal design, which will be of benefit of all users. By following these principles and incorporating techniques to ensure information and resources are accessible with assistive technologies, separate resources for disabled users should not be required.

Why our website should be accessible

Like all providers of goods and services we are obliged by law to take steps not to exclude people with disabilities, but more than that, as a modern, inclusive institution with a public service mission, we recognise the internet offers an opportunity to make information accessible to more people than any other medium.

How we ensure accessibility

The initial design of our website, from the content management system to additional features and software had accessibility integrated into their production. By using style sheets, our software allows users to make adjustments to the appearance of our pages to suit their needs and produces pages compatible with assistive technologies routinely used to access the web. Our editorial process ensures we maintain the site's accessibility, by following best practice on alt tags for images, hyperlinked text and consistent and clear use of headings.

Accessibility tools

Every effort is made to ensure that our website is accessible across all platforms and browsers. We would strongly recommend, however, that you upgrade your browser to the latest version for optimum experience.

Upgrading Your Browser

Links to upgrading to the most popular web browser are found below:

Internet Explorer
Google Chrome

Increasing and decreasing text size

For PC computers:

Press the Control and + keys simultaneously to increase text size
Press the Control and - keys simultaneously to decrease text size
Press the Control and 0 keys simultaneously to return to the default text size

For Mac computers:

Press the Command and + keys simultaneously to increase text size
Press the Command and - keys simultaneously to decrease text size 
Press the Command and 0 keys simultaneously to return to the default text size

Changing screen contrast

For PC computers:

Press ALT + Shift + Print Screen simultaneously to change to a high contrast background
The same procedure can be used to revert to original settings

For Macintosh computers:

Press Command + Option + Control + . (full stop) to increase screen contrast
Press Command + Option + Control + , (comma) to decrease screen contrast

If you have any questions relating to this accessibility information, please use the contact form to let us know.

The Website Manager will be responsible for ongoing monitoring of the website for accessibility purposes such as:

  • Factor Accessibility considerations
  • Visual impairment (e.g. myopia)
  • The ability to scale all pages, text and menu items on the site to suit users’ requirement.
  • Hearing impairment Omission of audio clips or, if present, providing a text version of the soundtrack or time-indexed subtitles.
  • Speech Ensuring the website may be fully accessed using any voice-controlled computer and web browser.
  • Physical disability Ensuring that for those that have difficulty using a mouse, keyboard access is supported by using standard shortcut techniques so that navigation can be fully effected without the use of a mouse.
  • Cognitive Ensuring that main menus are structured identically on all pages (i.e. all main sections can be accessed from anywhere in the site). Ensuring that legal jargon is minimised.


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