On the 1st of October the new Consumer Rights Act came into force. The new Act replaces three major pieces of consumer law - but what does this mean for you, the consumer? Barbara Davies - a Senior Consumer Advice Caseworker at QualitySolicitors Devonalds - gives her thoughts on the new Act and outlines some of the changes it brings:
The Consumer Rights Act 2015 has now come into force and it helps to provide protection for consumers in a digital age. Now, customers who buy faulty goods are entitled to a full refund up to 30 days after their purchase.
Given the fact that a great deal of media is being sold as digital content, the Act affords new protection when purchasing items such as music, movies, games, apps or e-books. Purchasers of such digital content now have the right to a repair or replacement for faulty downloaded or streamed material.
Unless you’ve been hiding under a rock for the past few months, you would have heard about the hacking scandal surrounding affairs-accommodating site Ashley Madison which saw 36 million users have their names, addresses and account details posted online. It’s been a hot topic in the news recently with a new part of the case unravelling each day. We spoke to Natalie Jackson, our Quality Manager at Head Office to get her thoughts on the scandal and what to do if this has happened to you: