We Brits like to complain. We are renowned for moaning about the weather (with good cause), unreliable trains (ditto) and bad service in restaurants (quite often ditto). Mostly, however, the complaining comes to naught because it is done in private to our family and friends and nowhere near the people who might be able to do something about it.
I imagine the offices of the LA Fitness HQ last Wednesday morning were quite fraught, with lots of finger pointing, a few red faces and a lot of emails to sort through. If ever there were an example of when companies should deviate from their rulebook, this was it. And if ever there were a salutary lesson in risk management in the age of social media, you couldn’t do better than this one.
Since the government’s wholly unsurprising announcement that it is banning referral fees I have been wondering what I can write about this that hasn’t already been said (including by me in an earlier post). I’m certainly not going to attempt to explain the impact it will have on personal injury lawyers and claimants because I am not sure I really know.